I’ve been locked out of my own Xfinity app for over a year now

Title sums it up. I’ve been trying - unsuccessfully - for longer than I care to admit to access my OWN ACCOUNT THAT I AM THE ONLY PERSON ON. I have called multiple numbers, waited in endless virtual holds, and it has never been resolved. I can’t see WHAT IM BEING CHARGED, ANYTHING. Nothing. I’m stuck calling the number and talking to the robots every time I pay a bill like it’s 1998, & I’m putting pillows over the computer tower to drown out the DIAL UP. GET WITH IT , XFINITY! IVE BEEN ALL OVER THE COUNTRY WITH INTERNET AND THIS COMPANY IS THE MOST VILE OF THEM ALL IN TERMS OF ACTUAL CUSTOMER ASSISTENCE. Today, I magically got through to someone only to be redirected to YOUR AUTOMATED LINE ONCE AGAIN. FIX MY APP FOR THE LOVE OF EVERYTHING HOLY. IM ABOUT TO MAKE A MOUNTAIN OUT OF A MOLEHILL AND DIE THERE IF I DONT GET THIS FIXED NOW.  I’m moving in a few months, and I’d rather pay more for a different company than play this game anymore. Congrats, xfinity, you broke me.