Issue with my plan.

Hello, so I’m extremely frustrated because I was charged twice this month and even though I paid it off twice (I paid my bill that was due today but I also was charged on the 6th of October), and it still says I am disconnected from my account and says I am no longer with Xfinity. I would love for someone to help me get this figured out for me because they just stole my money and I can’t even use my WiFi THAT I PAID FOR TWICE this month. So if someone could please reach out as soon as possible I’d greatly appreciate it that :)