Frequent Visitor
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7 Messages
IP reputation attacks after Advanced Security was rolled out
Last week I received the automatic upgrade to Advanced Security that was rolled out to many customers. Since then I have been getting several XFi notifications about an IP reputation attack (similar to another customer who recently posted here) coming from Russia and Germany via our Dish Network hopper. They were all blocked, but I’d like to know how to prevent it. I called Dish and they were unable to help. I called Xfinity tech support and was given a couple of options, none of which resolved it. Here is what I tried:
1. Restarted the Dish receiver AND my Xfinity Gateway modem.
2. Changed my network SSID and password.
3. Checked for open ports through XFi. There were none on any of my devices.
I’m also wondering if these attempted attacks have been going on for a while, and only now are we becoming aware of them since getting Advanced Security. It’s nice to know AS is blocking the intrusions but also unnerving to get daily notifications about them. Saying “Action required! Danger! Threats!...”
I know I’m not the only one having these issues. Any suggestions would be greatly appreciated. Thanks!
1. Restarted the Dish receiver AND my Xfinity Gateway modem.
2. Changed my network SSID and password.
3. Checked for open ports through XFi. There were none on any of my devices.
I’m also wondering if these attempted attacks have been going on for a while, and only now are we becoming aware of them since getting Advanced Security. It’s nice to know AS is blocking the intrusions but also unnerving to get daily notifications about them. Saying “Action required! Danger! Threats!...”
I know I’m not the only one having these issues. Any suggestions would be greatly appreciated. Thanks!
jwmissionbay
Frequent Visitor
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7 Messages
5 years ago
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XfinityRachelH
Official Employee
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2.3K Messages
5 years ago
jwmissionbay -- I'm happy to take a look at your account to review and can let you know when I have additional information. Thank you outlining the steps you have already taken. You mentioned pausing the device, but still receiving notifications -- do you know what time you had paused the device?
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jwmissionbay
Frequent Visitor
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7 Messages
5 years ago
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jwmissionbay
Frequent Visitor
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7 Messages
5 years ago
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KJMoss
New Poster
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2 Messages
5 years ago
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jwmissionbay
Frequent Visitor
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7 Messages
5 years ago
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KJMoss
New Poster
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2 Messages
5 years ago
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Jmsjm7
New Poster
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1 Message
5 years ago
I am having the same problem. If the Hopper 2 is connected to the gateway then the hopper will freeze whenever there is a malicious threat, sometimes several times a day, and I have to reset the Hopper. I have had Dish technical support working both remotely and through 2 home visits but it is still happening. Surely there must be a solution!
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Deb241966
New Poster
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3 Messages
5 years ago
I keep getting threat notifications in the early hours of the morning and it’s been happening all week now. I’m not happy
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jwmissionbay
Frequent Visitor
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7 Messages
5 years ago
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Deb241966
New Poster
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3 Messages
5 years ago
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Deb241966
New Poster
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3 Messages
5 years ago
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EG
Expert
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106.3K Messages
5 years ago
Try disabling the Xfi Advanced security and see;
https://www.xfinity.com/support/articles/using-xfinity-xfi-advanced-security
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SueAZ
New Poster
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3 Messages
5 years ago
I started getting these types of notifications a few nights ago. I ran the IP address and it's Echostar aka Dish Network. I assume it's attempting updates to my Hopper. It's the same first 8 of the IP address but the last digits are different with the same port. I can individually allow each IP for 30 days but can't seem to find a way to whitelist the whole IP so that updates for Dish can happen as they should. Additionally, the "fix" for this is a joke. There's no directions, just a list of three different things to do without instructions for how to do them.
I hate to turn off the Advanced Security altogether but that may be what happens if I can't find a suitable solution to this. It's almost as if Comcast is doing this on purpose? They should make it easier for us to whitelist specific IPs permanently.
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Lesterino
New Poster
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1 Message
5 years ago
Hi All,
I'm a Dish Employee with Xfinity and getting same messages on my Hopper.
Will see if I can connect with software group and get a better answer.
I am also thinking its the nightly pay-per-view check or maybe this is software downloads that are pinging the ports.
We do have a european SW group so maybe these checks do come from Europe.
Again...no promises but maybe I can reach someone from inside.
thanks.
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