Visitor
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1 Message
Internet issues
my Xfinity Gateway does not show up in my Xfinity App - in fact, there is not even a "devices section" in my Xfinity app. There is no way for me to change essential settings (such as ssid/password update, port forwarding, firewall, etc) because they have been stripped from every other place that they could be accessed, including when I directly sign into my router via 10.0.0.1.
EG
Expert
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106K Messages
1 year ago
Concern moved here to the Xfinity App help section for assistance.
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XfinityBenny
Official Employee
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533 Messages
1 year ago
@user_f39236 Thanks for posting on our community. We know how important it is to manage your network when you need, and are happy to help. That can happen if one is not signed in as the primary user, or missing updates on the app. Uninstall and reinstall the app, and ensure you're logging in with the primary username. You can see the features available to manage your network on the app here https://www.xfinity.com/support/articles/personalize-customize-hnetwork-xfi!
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EG
Expert
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106K Messages
1 year ago
Fixed the link and made it a hyperlink;
https://www.xfinity.com/support/articles/personalize-customize-hnetwork-xfi
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