Visitor
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1 Message
"Internet is offline" but connection is working fine
My modem is a Motorola MG7700. I activated it yesterday and everything runs smoothly aside from the xfinity app saying ""Your home internet is offline," when, again, the wifi and internet work fine. It seems to be a glitch inside the app.
Things I've checked:
Unplugged and plugged the modem several times with no change in status.
- Deleted and reinstalled the app a couple times.
Cable connections seem tight.
Modem firmware version has not changed
I searched the forum for other posts about this problem and it seems an employee reached out, hoping the same for my case as well.
EG
Expert
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114.5K Messages
3 hours ago
Concern moved here to the Xfinity App help section for assistance.
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