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Sunday, May 19th, 2024 3:00 AM

Closed

Internet & App

The app will not let me sign in!!!!!! I CAN'T  get my wi-fi working!!!!!

Official Employee

 • 

805 Messages

6 months ago

Hi there! I would love to help with  your sign in troubles and Wi-Fi access.

To get started, please use the chat icon in the upper right to enter Direct Messaging and send us a message with your full name and full address.

 

 Here are the detailed steps to direct message us:

• Click "Sign In" if necessary

• Click the "direct messaging" icon (upper right corner of this page)

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list

• Type your message in the text area near the bottom of the window

• Press Enter to send your message

 

Please let me know if you have any questions or run into any problems. 

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