Incorrect internet data usage

@XfinityPaula​ the details on my gateway match the app and I've already tried resetting it several times with no luck. The internet usage shown is the extract same on the website as it is on the app.

Thank you for those details. I would like to take a closer look at your account set up to see if there is anything noticeable our end that maybe causing this issue for you. To get started, please send our team a Direct Message with your full name, the name listed on the account (if different), and the service address associated with your account. 

To send a "Direct Message":

Click "Sign In" if necessary

Click the "Direct Messaging" icon at the top of the page (it looks like a text bubble)

Click the "New message" (pencil and paper) icon

Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list that appears. The "Xfinity Support" graphic replaces the "To:" line

Type your message in the text area near the bottom of the window

Press Enter to send it

I had already sent xfinity support a dm and they never replied

I see we had conversed, and then it looks like conversation was also in posts. I did send you a direct message, please let us know if you have received it, and respond so that we can assist further.