redheadATL's profile

New Poster

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1 Message

Wed, Apr 29, 2020 7:00 PM

I'd love to unpause

I have a device that will not unpause.  I have tried reassigning it, unplugging it, and restarting my modem.  When I go to the troubleshoot device screen it recommends I unpause it and when I try the three little dots just CAN'T.  

Responses

Official Employee

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39 Messages

1 y ago

Hello. My apologies you're experincing issues with the application with pause/unpause. Would you kindly attempt to pause this device by visiting : xfinity.com/myxFi and see if that helps. 

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