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Linda143
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2 Messages

Monday, March 2nd, 2026 10:23 PM

I have problems accessing my emails from the xfinity app

I used to able to open the xfinity app, touch the email blue button, and the emails appeared. It not longer works.  I must ask the Assistant for a link to my emails.  What is going on to require this work around?

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spacedrive

Regular Visitor

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8 Messages

1 day ago

Having the same issues for days now as well

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XfinityAlyssaA

Official Employee

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2.4K Messages

17 hours ago

Good evening @Linda143, and thank you for reaching out on our community forums regarding your issues accessing your emails from the XFINITY app, our team will be happy to help troubleshoot. Are you experiencing any errors on your screen when attempting to access your email? Is the same issue happening if you try to access your emails through the Xfinity website instead of the app? 

 

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BruceW

Gold Problem Solver

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27.2K Messages

12 hours ago

... xfinity app ... email blue button ... not longer works ...

If you can't find a link in the app, you could open https://connect.xfinity.com/ in a browser and then bookmark or favorite that page for future use. 

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Linda143

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2 Messages

@BruceW​

I gave up on Xfinity and downloaded a third party app to quickly access my Comcast email. An alternative to a third party app is to add the Comcast email account to the Google phone's Gmail app. It is discouraging that we Comcast/Xfinity customers must institute a "work around" to simply read an email.

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1 hour ago

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XfinityAmira

Official Employee

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4.7K Messages

We apologize for any inconvenience Linda143, and would love to further troubleshoot this with you. Just so we can narrow down the issue with the app, when you have the opportunity, can you let us know if you can successfully access your Xfinity email through the website https://connect.xfinity.com/? 

 

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1 hour ago

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