I cant see the connected devices.

user_atui87 - Thank you for choosing Xfinity and for joining us here on the Forums for help managing the devices connected to your home network! I'd be happy to point you in the right direction. Primary and Manager users can create profiles for members of the household and assign devices to each person. Once a profile is created, you'll have access to helpful features such as pausing devices, scheduling downtime, setting screen time limits, viewing screen time details, and managing safer browsing controls through Family Settings. Members can view information, but only Primary and Manager users can make these changes.

How to Create a Person Profile:
Open the Xfinity app and go to the WiFi tab.
Navigate to Connected to your WiFi.
Select Add a Person (tap the + icon to add additional people).
Enter a name and choose an icon.
Select Add Profile.

Assigning Devices to a Person:
Open the person's profile.
Under Assigned Devices, select Assign Device.
Check the box next to each device you'd like to assign.
Select Assign.

To remove a device:

Select Unassign.
Tap the trash can icon next to the device.
Confirm Unassign Device.
Select Finish Editing.

Pausing Internet Access for a Person:

Internet access can be paused for individual devices or for all devices assigned to a person.

To pause all devices assigned to a person select the person from Connected to your WiFi.
Choose Pause All Devices.
Select a time period or pause the devices until you manually resume access.

To restore access:

Select the person's profile and choose Unpause All Devices.
If the devices are paused due to a Downtime schedule, select Wake Up All Devices.
I hope this information helps! Please let us know if you have any questions or need assistance with any of these steps. Our community is always happy to help.
Manage users and devices with the Xfinity app