Skip to main content

  • Home

  • Getting Started

    • Offers

U
user_znhjv5
1st Topic

1 Message

Thursday, October 26th, 2023 10:52 AM

Closed

I can’t refill my prepaid services on the app

Every time I click refill and try to pay a yellow notice pops up and says, “something’s not right. We’re having trouble completing your request.” How do I fix this?

Question

 • 

Updated 

1 year ago

610

2

0

Was this helpful?

EG

Expert

 • 

107.1K Messages

1 year ago

Concern moved here to the Xfinity App help section for assistance.

0

0

XfinityRoberto

Official Employee

 • 

1.5K Messages

1 year ago

Hi there @user_znhjv5.

Thanks so much for taking a moment out of your day to leave a post on our community forum! I'm sorry to hear you're having issues with paying your prepaid services! We do have a great team of prepaid specialist that would be more than happy to get you taken care of! Check out this link for more support: https://comca.st/3ChTETY

 
Also, you can give them a call at 1-855-75-PREPAID or 1-855-757-7372.

2

0

user_9e514m

1 Message

Having the same problem and the phone bot won’t help or connect me with live agent!!!!

1 year ago

0

XfinityThomasB

Official Employee

 • 

1.5K Messages

 

user_9e514m are you dialing into the 1-855-757-7372 phone number? That should typically get you to one of our prepaid team. 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

1 year ago

0

forum icon

New to the Community?

Start Here