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Thursday, October 26th, 2023 10:52 AM

Closed

I can’t refill my prepaid services on the app

Every time I click refill and try to pay a yellow notice pops up and says, “something’s not right. We’re having trouble completing your request.” How do I fix this?

Expert

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104.7K Messages

9 months ago

Concern moved here to the Xfinity App help section for assistance.

Official Employee

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1.2K Messages

9 months ago

Hi there @user_znhjv5.

Thanks so much for taking a moment out of your day to leave a post on our community forum! I'm sorry to hear you're having issues with paying your prepaid services! We do have a great team of prepaid specialist that would be more than happy to get you taken care of! Check out this link for more support: https://comca.st/3ChTETY

 
Also, you can give them a call at 1-855-75-PREPAID or 1-855-757-7372.

1 Message

Having the same problem and the phone bot won’t help or connect me with live agent!!!!

Official Employee

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1.2K Messages

 

user_9e514m are you dialing into the 1-855-757-7372 phone number? That should typically get you to one of our prepaid team. 

 

I am an Official Xfinity Employee.
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