Thursday, October 26th, 2023 10:52 AM

I can’t refill my prepaid services on the app

Every time I click refill and try to pay a yellow notice pops up and says, “something’s not right. We’re having trouble completing your request.” How do I fix this?



101.6K Messages

1 month ago

Concern moved here to the Xfinity App help section for assistance.

Official Employee


870 Messages

1 month ago

Hi there @user_znhjv5.

Thanks so much for taking a moment out of your day to leave a post on our community forum! I'm sorry to hear you're having issues with paying your prepaid services! We do have a great team of prepaid specialist that would be more than happy to get you taken care of! Check out this link for more support: https://comca.st/3ChTETY

Also, you can give them a call at 1-855-75-PREPAID or 1-855-757-7372.

1 Message

Having the same problem and the phone bot won’t help or connect me with live agent!!!!

Official Employee


737 Messages


user_9e514m are you dialing into the 1-855-757-7372 phone number? That should typically get you to one of our prepaid team. 


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