U

Sunday, November 24th, 2024 10:04 AM

I can't pay my bill using the app

I can't pay my bill using the app 

Official Employee

 • 

1.6K Messages

1 month ago

 

user_57ps1r Hello and thank you for reaching out via our Xfinity Community Forums. I'm so sorry to hear you're having trouble with paying your bill through the app, and I completely understand how frustrating that can be. Thank you so much for reaching out to let us know — we're here to help! Could you please let me know what issue you're experiencing when you try to make the payment? Are you getting an error message or encountering a specific problem? I’d love to help you get this resolved as quickly as possible.

 

Please feel free to share any details, and I’ll do my best to assist you. Thanks again for your patience!

 

2 Messages

28 days ago

I also have had this problem for a few days. 

The web bill payment option fails.

2 Messages

Discovered it was due to a conflict with browser DuckDuckGo.

I was successful when I used FireFox.

forum icon

New to the Community?

Start Here