U

Visitor

 • 

1 Message

Fri, Sep 9, 2022 6:22 PM

I can't log on to my mobile phone.

I can log in on the webpage.But I can't log in on my phone.When I use my iPhone, I enter my account number and "Sorry, we're having some trouble" is displayed.When I use my Android phone, the page keeps stuck in "Continue."

XfinityEricB

Official Employee

 • 

418 Messages

3 months ago

Hello @user_4294e8, and thank you for reaching out about your log in issue. I would be happy to assist you with the issue you are having. 

Can you send us a private message with your full name, name of account holder (if different), and service address?

To send a private message, please click the chat icon next to the bell in the upper right corner. Click the “notepad and pen” button. Send the full message to our shared support handle “Xfinity Support”. We look forward to hearing from you!

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