Gold Problem Solver
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268 Messages
I can't log into the Music Choice app using my Xfinity ID
I am using the Music Choice app, and it requires you to log in using your Xfinity ID / TV Everywhere credentials. But I am not able to log in, and I believe Xfinity is the problem.
When I choose Xfinity as my TV provider, the app takes me to a login page on the Xfinity website, but that login page does not offer any way to log in. No place to enter your username or password, just "Let's Go", with nothing you can click on to log in.
I experimented by clicking on some of the other TV providers, and those other companies all provided a place for their customers to enter their username and password. Xfinity was the only one that didn't
Accepted Solution
Tcalg
Gold Problem Solver
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268 Messages
4 months ago
Music Choice has identified a bug in their app and have issued an updated version. Android users should go to the Google Play Store and update their Music Choice app to the latest version. I did it and it fixed the problem.
1
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XfinityMarcos
Official Employee
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1.8K Messages
5 months ago
Hello Tcalg, are you attempting to access the app on your TV box, or the Music Choice app itself? Also, are you able to confirm if any other devices are giving you the same issue?
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user_l0lpe5
1 Message
4 months ago
I am unable to access Music Choice either through Xfinity on my android devices. For years I had no problems logging in. When choosing the xfinity tab to access Music Choice there is no longer any log in boxes.
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user_s69bcc
1 Message
4 months ago
I am having the same problem for the past four days, and similarly the advice suggested did not fix it for me. The xfinity subscription confirmation page looks similar to what it should look like, but the ID entry box is missing, and Let's Go is text rather than being a button.
1
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user_3bocyh
1 Message
4 months ago
I am having the exact same problem as the users above. Just started happening to me yesterday.
1
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user_kdxl8k
1 Message
18 days ago
I cannot access Music Choice on one tv - and it gives no option to exit the app - it just keeps giving error APPS-40305
1
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