I can't log into the Music Choice app using my Xfinity ID

This issue is with the Music Choice app on an Android phone.  I can log into the Xfinity website generally on my PC and using the web browser on the Android phone.  But I haven't tried other third-party apps that make calls to Xfinity's website from within the app.

I should also mention that I cleared the cache and data from the Music Choice app, but it still wouldn't work.

I just tried logging in using Incognito Mode in Chrome browser on the Android phone, and I was successfully able to log in.

I may have been wrong about the nature of this problem.   There seems to be a problem within the Music Choice Android app itself; it's calling on something from the Xfinity website but isn't able to display it properly, so the username and  password boxes never show up.

I know that Xfinity made some changes recently to the way that the login process works, and I think that might have broken the functionality of the Music Choice app.

Thank you for creating a post about this, @Tcalg. I have personally never attempted to use the Music Choice app, but I downloaded it on my phone, so I could familiarize myself with the process. The one unusual step I encountered was with the 2-factor authentication process after I signed in. I had to open my Xfinity app on the same phone and confirm it was me trying to log in to the Music Choice app. The process was fairly seamless for me, but that may have been because I was already logged in to the Xfinity app, so I could monitor my doorbell camera. If I didn't have an active login established, it may have caused some redirect issues.

If you are using an Android phone, the cache you would need to clear is on your Chrome browser. That is the program that is supposed to pop up when you get to the "Let's Go" page. If you continue to have issues with the Music Choice app, I would recommend clearing your cache in the Chrome browser. Just make sure you change the default time range from "Last 24 hours" to "All Time." Otherwise, it may not clear your previous login attempts and ask for a fresh login. The other thing that might help is to make sure you have an active login to the Xfinity app first. That way, if you need to verify your login on the Music Choice app, it will not need to redirect you.

I cleared the cache of Chrome bowser using Android's app management inteface, but that didn't change anything with the Music Choice app.

I have active logins with the Xfinity Stream app, Xfinity Remote app, and I was able to download, install, and log into the Xfinity app without any problem.  But I was still not able to log into the Music Choice app.

I looked at Chrome browser's internal controls for removing cookies and site data, but that would have deleted a lot of data for other sites as well, so I'm not willing to take that drastic a step unless it's absolutely necessary.  I tried deleting cookies and site data specific to Xfinity.com, but that didn't change anything with the Music Choice app.

@user_l0lpe5 Thanks for letting us know about the issues you're having with accessing Music choice. Are you seeing any error codes or messages?

Have you checked you're using your primary Xfinity login I have a link you can use to confirm the username. xfinity.com/username. 

Hello @user_3bocyh, Thanks so much for taking a moment out of your day to leave a comment on our community forum. Are you still having this concern after trying the resolution above?