murphdrag's profile

Contributor

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19 Messages

Friday, June 9th, 2023 8:55 PM

Closed

I can't find paused devices on the Xfinity app

I open the app and navigate to the "pause or unpause devices" button but it doesn't show the paused devices, it only shows the online devices. Help!

Expert

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107K Messages

1 year ago

Concern moved here to the Xfinity App help section for assistance.

Contributor

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19 Messages

1 year ago

what? how do I identify paused devices?

Problem Solver

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908 Messages

@murphdrag

 

Thank you for reaching out to our Xfinity Community Forums with your question.

 

@EG is one of our Forums Experts. They have kindly moved your post to the appropriate section of the forum where it will get more exposure to the official employees (like me) who can help. You can identify Xfinity employees vs. non-employee Experts by the banners under their messages.

 

Regarding the paused devices not showing on the Xfinity app, is this issue ongoing today? I just checked my own Xfinity app and am able to see the paused devices there. If this issue is still occurring, please check for available app updates in the Google Play or Apple Store. 

 

Please let us know here if this issue continues to affect you afterwards.

I no longer work for Comcast.

Contributor

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19 Messages

June 19. The app is current on updates. I navigate to "pause/unpause devices" and it still only shows the connected devices. Where are the paused devices" Do you mind showing a screenshot of yours?

Contributor

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19 Messages

1 year ago

hello? I thought this was customer service           

Official Employee

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1K Messages

@murphdrag    Can you try to uninstall the app, and then reinstall it back? Let us know if that works. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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