U

Visitor

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1 Message

Mon, Dec 13, 2021 10:28 PM

I can't activate my gateway because every time I log into the app, there is no account to select.

I have been trying all morning to try to access my account to set up my internet. Every time I log in via browser, I get an error message that says "The page did not load correctly" which then sends me back to the log in screen. When I tried to log in on the Xfinity app, I successfully logged in, but when prompted to select an account, there was only a continue button and no account to select. Pressing the continue button only takes me to the same screen. I only have access to mobile data, and any robotic customer support has not taken me to the proper place to troubleshoot this issue.

XfinityAaron

Official Employee

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605 Messages

5 m ago

Hello and thanks for reaching out @user_5d8121. I am saddened to hear that you are having issues with logging in which is preventing you from activating your modem. It has been a couple of days. Are you still having issues, or where you able to get this resolved? 

Visitor

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2 Messages

@XfinityAaron is there a solution to this issue? I am having the same problem, I can login but when prompted to select an account, there is only a continue button and no account to select. Pressing the continue button only takes me to the same screen. 

Visitor

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2 Messages

Called tech support and activated over the phone. 

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