1 Message

Mon, Dec 13, 2021 10:10 PM

I cannot sign in to app or website

I am unable to login to the Xfinity app. It says select the account to login, but there is nothing to select. on pressing the continue button nothing happens. I called and tried chatting with a live agent, as well. See below:
On the website - I can login but as soon as a go to any account related page like bill payment - it throws an error. See below

Official Employee


605 Messages

5 m ago

Hello and thanks for reaching out @user_e29864. I am sad to hear and see the issue you are having with logging in. It has been a couple of days. Were you able to get this resolved, or are you still in need of assistance? 

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