mike1938's profile

New Poster

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1 Message

Sat, Jan 2, 2021 8:00 AM

I am getting 'Access not Authorized' while trying to change my Wifi-password, please help

I am trying to change my home-network password and I am getting "Access not Authorized" message even though I am already signed in. 

Responses

ComcastJosephB

Official Employee

 • 

326 Messages

5 m ago

Hi, @mike1938, I'm sorry you are unable to change your password, but I will be happy to help. Are you logged into your modem trying to change it? Please select my username to send a private message with your name and service address so we can take a closer look at your service. 

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