mikemonagle's profile

Regular Visitor

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8 Messages

Sun, May 3, 2020 12:00 PM

How to Remove "Offline Devices"

How can a device in the "Offline Devices" be removed?  Or can this list be cleared entirely?  There is one particular device with a Reserved IP address that I need to remove, but don't see how it can be removed, and don't see how the DHCP/Reserved IP address parameter for it can be edited.  Thanks.

 

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Responses

QFNi

New Poster

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2 Messages

1 y ago

you going to have to head to https://my.xfinity.com/?cid=cust login and hit the wifi icon on the top right  then go to "Devices" tab, on the bottom of the list you should see " X(X represents the number of not connected devices) Devices Not Connected" click on that and click on any of the not connected devices you want to remove, scroll to the bottom until you see "devices details" and there should be a "forget device option"

Regular Visitor

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8 Messages

1 y ago

Thanks for your help.  When I follow your instructions, even though I go to the WiFi (XiFi actually, I think) area and follow the rest of your steps, I see both wireless and wired devices.  Unfortunately, I don't see the device that's giving me trouble.  I only see that when I'm in the Connected Device > Devices page on my router's web page (192.168.0.1 in my case).  There are no options to do anything with it there.  I can click its name and see its MAC address and its former IP address, but can't delete it.

New Poster

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2 Messages

10 m ago

Nope.  That did not work for me.  I removed the device online, rebooted my router, and the device still shows up with the reserved ip which I can NOT assign to the new device (which isn't even a new device, it's the same one just using Wifi instead of wired ethernet so it's a different mac address).

 

Come on Comcast, how do I get rid of this zombie device and free up the ip?

New Poster

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1 Message

8 m ago

Did you ever figure this out?  I have the exact same problem 😞

New Poster

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1 Message

7 m ago

same issue...can't see a way to remove old devices from the list

when logged into the modem, it says...

Managing your home network settings is now easier than ever. Visit xfinity.com/myxfi to view and manage your list of connected/offline devices. You can block access to your home network for any device, among many other features and settings.

However, that doesn't seem to be true

New Poster

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1 Message

6 m ago

Same exact issue.  Come on Comcast.  This is simple stuff.

Visitor

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1 Message

3 m ago

Did anyone figure this out?  I just want to add a reserved ip for the device, but I can only edit "online" devices.  I assume "online" in this case means connected to the internet, but I only use this device on the LAN so it shows as "offline".  So, there's no way to do this locally on the router?

Regular Visitor

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4 Messages

22 d ago

I have the same problem: a printer that failed within warranty and was replaced. The old printer is still listed in the web interface, offline, connectivity unknown. I was able to change it from DHCP to reserved but there is no option in the web interface to remove it. I found it at xfinity.com/myxfi and "forgot" it but it still shows up on the web interface of the gateway.

Official Employee

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91 Messages

@marty39 I would be happy to help and look into your concern. send us a private message with your full name (and the account holder's name if different from you) and the numbers associated with your service address. To send a Private Message, please click on the chat icon in the top-right corner of the screen, next to the bell icon, and then type or select "Xfinity Support" to initiate a live chat.

I am an Official Comcast Employee.
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I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Solution.tick

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