Tue, Aug 20, 2019 12:00 PM
I just downloaded the hotspots app and every time I log in, the app crashes. What gives?
2 y ago
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Greetings, One-Eye! I appreciate you taking the time to reach out to us here on the forums. I hope you are having an amazing day. I apologize to hear the Xfinity Wifi app continues to crash after you try to log in. That's certainly frustrating. Can you provide us with what device you are using to try to log in?
An iPhone 7 using iOS 12.4.
Thank you for that information, One-Eye. Can you please try the following steps:
Force close the Xfinity Wifi app (to make sure it's not running in the background)
Uninstall the app.
Reboot the phone.
When the phone comes back on reinstall the Xfinity wifi app.
Test to see if it continues to crash and let us know what the results are.
Hello, One-Eye. I have not heard back from you. If you still need assistance, please feel free to start a new public thread.