trendleman's profile

New Poster

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1 Message

Wed, May 20, 2020 12:00 PM

Home Wifi GPS Location is off

I have an Xfi Gateway and Xfi Pods in my house. When i connect via ethernet to the Xfi modem, the location on the device is showing as my home location (Minneapolis, MN). However, when I connect via WiFi to the Pods or to the Gateway, my location shows as Detroit, MI. This is causing issues with my PCs as they cant set to the correct internet time, and are putting me in the wrong timezone.

How can I get this resolved?

This is a new Gateway that was setup about 2 months ago - it has always been like this. I have tried resetting to factory settings, but that did nothing. My previous modem was accurate. 

Responses

Official Employee

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131 Messages

1 y ago

Hi, This will take me a little while to research your account. I will get back to you shortly thanks again for your patience as well!

Regular Visitor

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3 Messages

4 m ago

Did you ever get this resolved? I'm having his same issue and have received no assistance from Comcast after 4 different chats and a reassurance that they were "escalating" my case.

EG

Expert

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87.2K Messages

4 m ago

@BolgaLisa 

 

Please create a new topic of your own here on this board detailing your issue. Thanks. 10 month old dead now being closed.

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