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Visitor

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5 Messages

Monday, June 9th, 2025 7:31 PM

Home app automatic arm problem

My home app is still working after Xfinity disconnect support last year. However it suddenly automatically arm away at 6pm everyday since last Thursday 6/5. I checked the App and found the rule to arm and disarm the security system at a certain time is set to arm away at 6pm everyday. This rule is for adding new rules (still able to do it,) but the default setting makes it to arm at 6pm everyday. Xfinity chat can't help, neither the store agent. Has anyone experienced this problem and how to change it? Hope Xfinity Apps group knows their new update created a problem.

Official Employee

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1.4K Messages

2 days ago

user_5hkor9 Hello, are you still having issues with your Home system?

 

Visitor

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5 Messages

@XfinityVictor

Thank you for your reply. Yes. I can't find any method to change the default setting. Instead I set a rule to disarm the security system at 6:01pm.

Official Employee

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1.4K Messages

 

user_5hkor9 Have you tried resetting the setting on your touch pad? is the rule working for you?

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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Visitor

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5 Messages

@XfinityVictor​ I set the rule on the Home App on my iPhone. I don't know if there is any way to reset on the touch pad. 

Official Employee

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1.9K Messages

You can try resetting the touchscreen by following the instructions here https://www.xfinity.com/support/articles/frozen-touchscreen-controller @user_5hkor9. Please let us know if this helps! 

(edited)

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Visitor

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5 Messages

@XfinityAlyssaA​ My touchscreen was not frozen. I was talking about the Automation of Home App in the phone which has the preset rule to arm the security system in away mode at 6pm everyday. The touch pad doesn't have this Automation function.

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