Help

Hello! I am a new Xfinity Internet customer. I received my order confirmation and my modem has already arrived. I created my Xfinity ID using the same email address I used when placing my order.

However, every time I sign in to the Xfinity app, I get this error: “Access not Authorized. You signed in successfully, but you must be an Xfinity user.”

My Xfinity accounts are already linked, but I still cannot access my new internet service.

Could you please verify that my order is properly associated with my Xfinity ID and help me activate my modem?