1 Message

Fri, Jul 1, 2022 8:36 PM


I paused my tv box but my app won’t let me unpause it! 

Official Employee


671 Messages

1 m ago

Hi, @user_ff8324! Thanks for taking the time to reach out to XFINITY over Facebook for help with unpausing the TV box with the app.  I love the convenience of being able to pause my TV when ever I want so I understand the inconvenience that this can cause.I am sorry to learn about this experience. Just to ensure we help with the correct app, are you referring to the XFINITY app? If so, have you tried to uninstall and reinstall the app? What is happening when you try to unpause the device? Are you getting an error message?

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