HELP! SOMEONE HAS HACKED INTO MY WIFI AND I NEED TO SHUT IT OFF

I received a call that unknown people have accessed my wifi and are using it for illlegal activities. I was instructed to shut off the modem but I am at work. How do I shut it off on my account online?

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Responses

Anon263617

New Poster

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7 Messages

4 m ago

I am having this happen on Xfinity. I changed my password and network name still happening.

0

EG

Expert

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87.1K Messages

4 m ago

@Anon263617

Please create a new topic of your own here on this board detailing your issue. Thanks. 20 month old dead now being closed.

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
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0

Xfinity App

swoolworth

HELP! SOMEONE HAS HACKED INTO MY WIFI AND I NEED TO SHUT IT OFF

Responses

Anon263617

EG

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