Stewie95's profile

New Poster

 • 

3 Messages

Fri, Apr 3, 2020 8:00 PM

Greyed out Admin controls/Can't change Wifi Channel

I cannot for the life of me change our Wifis Network Channel to a stronger one. The Admin page, Xfi site, and app won't let me. It's greyed out and I can't physically change it.

Please help

Responses

EG

Expert

 • 

87K Messages

1 y ago

A recent firmware update by them disabled that and other things. Get your own equipment if you can't live with it.

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!tick

New Poster

 • 

3 Messages

1 y ago

Was this something they intended to do or do you think there will be a update to fix it?

New Poster

 • 

3 Messages

1 y ago

Woah that is ridiculous. I hope getting a new one won't hurt our service anymore. We just can;t be competiting with 7 people on one wifi channel. Thank You

EG

Expert

 • 

87K Messages

1 y ago

Get your own retail purchased equipment !!

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!tick
EG

Expert

 • 

87K Messages

1 y ago

IMO it seems to be deliberate.

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!tick

New Poster

 • 

1 Message

1 y ago

No, the reason its grayed out is because the Xfi system auto selects the best channel for you. You can disable it but its already monitoring to make sure your system is running optimally. Or at least that's what they say. They could be blowing smoke but it seems to work when I double check its decisions.
jweaver0312

Expert

 • 

1.9K Messages

1 y ago

You can not disable the xFi function that automatically manages it. Once they enable that feature, you can not disable it. You can still disable its wireless itself, but not alter any of its settings.

Best way to fix that is with your own equipment.

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!tick
EG

Expert

 • 

87K Messages

4 m ago

@peltonj 

 

Please create a new topic of your own here on this board detailing your issue. Thanks. 11 month old dead now being closed.

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!tick

New Poster

 • 

1 Message

4 m ago

"Monitoring to make sure your system is running optimally."
Hogwash.
It just sets your 2.4 GHz to channel 11 and leaves it there.  Everyone in my townhouse complex is on the same dern channel.  My 2.4 GHz is ridiculously crowded.  And my 5GHz doesn't reach the basement.  My take on it is that Xfinity is making it perfrom poorly on purpose and not allowing people to change "advanced settings" (since when is choosing a channel really "advanced") in order to force us to buy their stupid mesh pods instead of connect ing to our own 3rd party extenders or wireless bridges on 2.4GHz.  

Visitor

 • 

1 Message

2 m ago

The following process worked for me:  https://www.asus.com/support/FAQ/1037422/

New to the Community?

Start Here