1 Message
Getting “sorry, that didn’t go as planned” when signing into app
I just downloaded the app and it is not allowing me to sign in even thought my password is being entered correctly
1 Message
I just downloaded the app and it is not allowing me to sign in even thought my password is being entered correctly
XfinityEmilyB
Official Employee
•
1.7K Messages
2 months ago
@user_s508ux Welcome to our community forum! Thank you for reaching out so we can make sure you're able to use the amazing Xfinity app to manage your service :). Are you a new customer or have you had your account for a while? Are you able to sign into our site?
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