Getting Error "Sorry, we're having some trouble, please contact an agent for help with your activation.
I am a new user who just moved in to a new condo, and upon receiving my start up kit (using my own modem and router), I followed the instructions to activate the service, but was greeted with the error stated above. I cannot use the app for anything else aside from trying again and chatting with an agent, but there have been no agents available within the past 2 days. Ive tried to be patient, but this is ridiculous. I work from home, so it is important for me to get it setup. There is no way to activate online, as it just redirects you to the app, but I CANT USE IT, so it doesnt help whatsoever. Not a good introduction to this service provider.