Visitor

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2 Messages

10/22/2026 4:06 PM

Getting error on Xfinity App

Whenever I go to the Xfinity app on Thursday to redeem my rewards I get an error that reads "A rendering error occurred: Cannot read properties of null (reading 'fields')." It has been happening for weeks and it shows up whenever I click redeem 

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Visitor

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2 Messages

2 days ago

I have the same issue.  It is very frustrating

Official Employee

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3K Messages

Thank you for sharing, @user_mr-edge. This is a known issue, currently being worked on by our backend/engineering teams. Have you found any troubleshooting steps or "workarounds" that help, though?

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