Visitor
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1 Message
Gateway not showing up in the Xfinity App
My internet is up an running just fine, but my XB6 modem from Xfinity is not showing up in my Xfinity app. Under the WiFi tab it says I'm online, but under Xfinity devices is shows 0 devices connected. How do I fix this?
XfinityMelinda
Official Employee
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259 Messages
5 hours ago
Good afternoon! Thanks for posting on our Xfinity Community Forum, @user_dmy111! It's awesome that you're making great use of our app to help you with your devices 😀.
If your modem shows as online in our app, but isn't appearing under Devices, please make sure you're connected to your home Xfinity WiFi network and not a public hotspot or another connection. Also, if you're using a third-party router or WiFi extender, devices connected through those may not appear in the app.
As a next step, try signing out of our app and signing back in. You can also review your modem information and learn more about managing devices with xFi here: https://www.xfinity.com/support/articles/xfinity-xfi-faqs.
Give those steps a try and let us know if you still need assistance. We're happy to help!
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