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Thursday, October 5th, 2023 7:56 PM

Closed

Gateway not showing in app

My xfinity app is not showing my gateway in the app. Internet is working, modem connected and all devices connected work. Only problem is the xfinity app not showing my gateway. I've tried restarting the gateway and I've also tried uninstalling and reinstalling the xfinity app. I've also tried logging out and back in to the xfinity app. 

Official Employee

 • 

942 Messages

1 year ago

Can I ask that you reach out privately, so we can cover the details of your account. You can start by clicking the chat icon located in the top right corner of your forums page when signed in. Once there, you can direct your messages to "Xfinity Support." Please add your full name and service address to help us locate your account. Let me know if you have any questions.

 

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