4 Messages
Gateway No Longer on App and Cannot See Internet Usage Anymore
I decided to open up the app to check my internet usage and I noticed that I can no longer see my gateway and can't see my internet usage. When ever I try I get a error 400 Bad Request that pops up. The gateway shows up on my account on the website and I was able to restart it using the option but it fixed nothing. None of the options for the gateway work when I try to click on them, app or website, and get some sort of message on how the wifi connection can't be verified or another error 400. All my devices are still on the wifi and getting internet. Do I need to activate the gateway again in the app or is that going to mess with and confuse the system?
XfinityGabby
Official Employee
•
1.5K Messages
24 days ago
Hello, @user_zdq8qa. Thanks for reaching our team on Forums regarding the Xfinity app issues. Thanks for attempting restarting the app, have you checked that the app is up to date?
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