Free XFi pods scam?
I received the same email I see many on this forum have received that after a home wifi assessment was completed, we are eligible to receive 3 XFi pods for free. Like many others the links in the email did not work (went to a page in Portuguese saying the page was not in use).
I spent 75 minutes on a chat with an Xfinity representative. With the rep, we found that when I logged into the app, I could access a working link for the pods, but as I clicked through, I was told I would need to contact a representative to complete the order. The rep on chat continued to help me and he was very helpful and patient but after everything he tried, he said that I would need to call a specific Xfinity number (877)392-1494 to complete the order for the pods. (Why Xfinity cannot complete the order I do not understand.) I called this number twice, the first time the agent said she could not help me and that I needed to call 1-855-590-0920 to complete the order. The second time, the agent said I needed to contact customer service to complete the order after telling me I have to use the non-working link in the email. When I tried the numbers given to me I either got busy signals or was sent through long phone trees that then told me my phone number was not valid. I gave up after not being able to successfully reach an actual person. The last thing I was told was that I could go to the Xfinity store and I should be able to resolve it there. This seems unreasonable to me in a pandemic and that the error or problem seems to be on Xfinity's end.
So many people are having the same difficulty receiving these "free" XFi pods. Is this a scam from Comcast? Is it even a real deal? Why does Comcast offer something that then is a complete frustration to the customer and involves so much time to even try to receive? Even after all the time I spent, I have no way to order these 'free' pods.