JE24's profile

New Poster

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2 Messages

Monday, May 25th, 2020 12:00 AM

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Free XFI Pods not FREE

I changed to XFi advantage in December and was told I was entitled to 3 XFi pods for my account. At that time my basement wasn’t finished so I told them I would wait until it was finished. Once finished I filled out the assessment and never heard anything back on it. Inquired multiple times about when I would get pods to help the coverage as my TV would not connect to the network. I was told to order the pods and that the charge would be reimbursed. That is not the case and I am now being told that I am not entitled to free XFi pods. Would be wonderful to get better customer service here and know the best way to resolve this issue.

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Official Employee

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131 Messages

5 years ago

Hi,  @JE24  I am sorry that you never got the pods for free. Here is the link to retrieve the pods  https://homewifiassessment.xfinity.com/and if you already bought them you can return them here https://www.xfinity.com/xfi-pods-return-form.

 

I hope that helps you as well! 

New Poster

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2 Messages

5 years ago

The issue is that it will not allow me to take the assessment again so that link won’t help. Also, the internet is so bad in my basement that I need the pods and before I can get the free ones I won’t be able to use anything in the basement. Would be great to have someone be able to see what has happened and rectify the situation and cover the cost as I was told by a rep they would be. Might be asking too much for common sense though.

Official Employee

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131 Messages

5 years ago

Hi, I am sorry but we will need be able to refund the price of the pods you have now unless you returrn them.  There is only a required date of expiration on the assessment itself you should still be able to get the pods i think.  

 

Can you please click the link and see if it will let you get the pods? We can only refund the pods price if you return the pods. 

New Poster

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6 Messages

5 years ago

I am having the same issue where the link says "temporarily unavailable" meanwhile if I wanted to purchase them they are available

New Poster

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6 Messages

5 years ago

I got an email after the assessment indicating that I was eligible for 3 free Xfi pods, but the link leads to a "temporarily unavailable" page - and has for the last 3 weeks

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