U

Visitor

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2 Messages

Thursday, June 5th, 2025 8:10 PM

Free internet games

XFINITY OnDemand/Gaming/PlayFreeGames- caches should be refreshed/emptied. I am now trying to replay using pen and paper, tedious work. I have contacted Play.Works several months ago, still no resolution. Does anyone work there anymore? These games/puzzles, etc., keep my mental skill levels on track every day. I really enjoy Test Twist, LINK, Sort It, to name a few.

We pay a hefty amount every month for Xfinity services.  I would appreciate your reply at your earliest convenience.  Please advise. Thank you.

Expert

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110.8K Messages

17 hours ago

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

Official Employee

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814 Messages

16 hours ago

Hi there @user_rdovgp I am glad to hear you are enjoying the free games on X1! 

Have you tired clearing the locally stored data on the set-top box? 

https://www.xfinity.com/support/articles/x1-clear-cookies-and-local-data-storage

 

Visitor

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2 Messages

Hello, thank you for your prompt reply. After reading the article you suggested, it looks like I may have to re-sign-in to a number of apps again. That's a big hammer for this issue. Is there a more targeted way to resolve this? 

Official Employee

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1.7K Messages

Certainly, understandable, I know it is kind of a pain since it'll sign you out of some apps, but it's usually the most effective fix. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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