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user_xhwejm
1st Topic

Visitor

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2 Messages

Tuesday, April 29th, 2025 1:13 PM

Fan dual sports network app freezes stops

The fan Duel Sports App on th x1 cable box constantly freezes and stops. I have rebooted the box many times. Is there a way to fix this??¿

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Updated 

2 days ago

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XfinityBenjaminM

Official Employee

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2.1K Messages

1 month ago

 

user_xhwejm Hello! Thank you for reaching out to us here on our Community Forum. Are you experiencing this with any other apps, or is it only the Fan Duel app?

 

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user_xhwejm

Visitor

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2 Messages

Only fans dual sports app. It starts and stops and finally crashes after a few minutes. Every time 

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27 days ago

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XfinityKassie

Official Employee

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1.8K Messages

 

user_xhwejm Thank you for confirming the issue is issolated to this App. Can you please try to clear the cache data from your box? After that, then power reboot your box again. Please let me know if these steps work for you. 
 
  1. Press the xfinity button on your remote.
  2. Navigate to the gear icon and then press OK to go to Settings.
  3. On the following menu, get to Privacy and press OK.
  4. Go to Locally stored data and press OK.
  5. You'll see a confirmation window
 
 

 

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25 days ago

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user_g9sr2q

Visitor

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1 Message

4 days ago

I have the same issue. Now, I can't even open the app any more on my TV.

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XfinityEmilyB

Official Employee

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2K Messages

@user_g9sr2q Welcome to our community forum! Thank you for letting us know that you're having issues with the Fan Duel app so we can work with you until we find a resolution. What troubleshooting steps have you tried so far?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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Reply

2 days ago

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