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user_f1abeb
1st Topic

Visitor

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1 Message

Tuesday, September 20th, 2022 10:07 PM

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Everytime I sign into App it says I'm already signed in, and then crashes.

I've been trying to set up my Xfinity Xfi for the past two days now. I can't activate it with the app, as the app never goes beyond the "You're already signed in as *customer*, continue?" And when I hit continue, the app crashes, reloads, and loads the page "You're already signed in as *customer*, continue?" I've already uninstalled and reinstalled the app, and from what I've looked up there's no way to activate my internet besides the app. Is there any other troubleshooting I can do?

Question

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Updated 

3 years ago

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Wesddd

Visitor

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3 Messages

3 years ago

You have to get in touch with customer service, they can sign in for you on their end and then the app works normally, haven't seen any other solutions yet.

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CCAnna

Problem Solver

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874 Messages

3 years ago

Hi, thank you for taking the time to reach out to us @user_f1abeb. This certainly sounds like a frustrating situation for you. I am sorry to hear this has been your experience. You have reached the right team to help. From what information you provided, it appears you have tried all the basic troubleshooting steps. Let's get your internet active and working from our end first, and then we can focus on making sure your app is up and running correctly. 

 

Can you send us a private message with your full name, name of account holder (if different) and service address? To send a private message, please click the chat icon next to the bell in the upper right corner. Click the “notepad and pen” button. Send the full message to our shared support handle “Xfinity Support”. We look forward to hearing from you!

 

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user_89c43c

Visitor

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1 Message

3 years ago

same issue here trying to add pods  what is solution

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XfinityThomasC

Official Employee

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2.7K Messages

Hello @user_89c43c! Could you please send our team a direct message with your full name and full address? To send a "Peer to peer" ("Private") message:

  1. In the top right corner, you'll see a little chat icon near the bell icon. Click the direct message icon
  2. Click the "New message" (pencil and paper) icon
  3. In the 'To' line, type "Xfinity Support" there. A drop-down list appears. Select "Xfinity Support" from that list (an "Xfinity Support" graphic replaces the "To:" line)
  4. Type your message in the text area near the bottom of the window
  5. Press Enter to send it. An official employee, such as myself or whoever is first available, will respond. Thanks!
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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3 years ago

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