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Friday, September 20th, 2024 11:59 PM

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Espn not working on Xfinity app

Is anybody else experiencing this issue? I have the app on my phone and I can watch ESPN. When I mirror it to my TV, it doesn’t work. I then install the app on my TV And I am running into the same problem. 

2 Messages

4 months ago

This issue has been going on for months. The frustrating runaround and incessant reboot non-solution just makes things worse. Acknowledge the months long problem like the corporate behemoth you are and get this fixed. I want to watch the fights on my TV, not my phone. 

2 Messages

4 months ago

Having the same issue as everyone else here. Been through the reboot and troubleshooting on the app and spoke with live person on the phone. Several hours later and three different conversation sessions - still unable to connect. Same error message. ESPN tells me it’s Xfinity that can’t detect the upgraded signals ESPN is putting out for their app.  Xfinity tells me it’s a nation wide outage since Nov 8 2024 and will be fixed “next week.” Supposedly the xfinity “engineers are working on it.” It’s been 3 mos and still can’t access programs over the TV. JUST GETTING LIP SERVICE. I really don’t think anyone is truly trying to resolve this issue. Just bcs I can access it on my phone doesn’t mean I don’t want to watch it on my TV. It’s advertised as being available “on all devices.” Also pretty disappointed that there has been NO communication from anyone about this issue or what is being done to resolve it. It’s a lot of money to pay for a subscription and not to be able to access it as advertised and promoted. People aren’t happy! Get with it Xfinity! 

Retired Employee

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1.4K Messages

@user_wd2bzn thank you for your addition. I have an update on the ticket. I am going to tag you in my comment on the main post.

Retired Employee

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1.4K Messages

4 months ago

@user_z07uri @user_wd2bzn 
I have an update on the ESPN+ app. The issue has gone from "under investigation" to "pending implementation". Per the engineering ticket that I have been following, the app is properly launching with the new build of the ESPN+ app. At this time, we are just waiting for the update to be released by the parent company so we can push it to the X1 boxes.

2 Messages

Great! That is good news! Thanks for the update and for trying to resolve the issue!

Official Employee

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2.1K Messages

 

user_wd2bzn, we appreciate everyone's patience in the meantime. Also, a shout-out to @XfinityTony for being proactive and jumping right in to help everyone. 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

1 Message

2 months ago

ESPN issues on tv yesterday and today

1 Message

Same here. Espn is not in my channel list anymore on xfinity stream.

Official Employee

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2.3K Messages

Hello user_dy1u56, ESPN is a staple in my house, so I get why you came to our Forum for help. Were you getting error codes on your screen at all? You mentioned this was happening on your TV, was this on a TV Box, the Stream app, or both? 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Official Employee

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2K Messages

 

user_7t3olj Good morning and thank you for reaching out via our Xfinity Community Forums. What is the error message you that you are seeing? Also, have you checked to make sure your trying to access this channel on your Xfinity Wi-Fi network and no on a hotspot? 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

1 Message

2 months ago

getting a startup error for the past two days when i try to watch espn/espn+ from all disney related apps; espn, hulu, disney +

using a flex/xumo box, ethernet connected, uhd tv

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