Error With Xfinity App

I have tried emailing and calling the phone support, email said just to call, and I have and it just brings me dead end bot responses. I'm frustrated to say the least.

On the Xfinity App, after logging in, and then--- in order to set up my internet for my unit at the apartment I'm in--- I click on "tap for wifi information" under the "personalize your Wifi details widget". Which then brings me to a "Sorry, we couldn't find your user information screen"- "We were unable to identify you as a resident of the building. If you believe this is in error, contact your property manager or our support team at (844) 790-6935", which just also leads to dead end bot responses. There is the technical internet pathway in the call, but that just leads you to resetting your internet which I can't do since I don't even remotely have access to it without setting up the WiFi information, which I can't do because of the error. I did contact my property manager, and they said Xfinity had to handle it.

Please get me to an actual person who can actually solve this, I imagine the issue is that information I have for this new account is overlapping with information from old accounts for the same property (I don't want to give further details on a public forum).