Visitor
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5 Messages
Error trying to pay bill, change autopay card, accessing rewards.
3 issues.
1. When trying to pay bill, it keeps showing "error, refresh page and check back later."
2. cant change autopay card due to issue one.
3. cant access rewards, keeps saying, "there is no NOW I'd associated with this account"
I am a platinum member.
I have, cleared the app cache, storage, deleted, reinstalled, tried on android chrome browser, PC chrome browser, PC opera browser, used my username to login in, my Comcast email to login, my phone number to login. Nothing has worked.
XfinityQuemekia
Official Employee
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783 Messages
1 day ago
Hello there @user_d0a3yv! I'm sorry to hear you are running into so many technical difficulties. Dealing with billing and rewards issues is frustrating, especially after you've already gone through all the standard troubleshooting steps like clearing cache and reinstalling the app. The "NOW ID associated with this account" error is particularly strange for a Platinum member. This is a common error seen by users who may have a simple "NOW" TV or Internet-only service.
It's been a few days since you reached out, were you able to get this resolved?
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user_d0a3yv
Visitor
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5 Messages
5 hours ago
Here is a screen recording showing my platinum account and what happens when I attempt to go to rewards.
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