Error codes

Keep getting error code apps- 04036 on disney app when watching dancing with the stars live. The app was installed by xfinity . Disney+ works fine other wise and can watch dancing with the stars the next day. What I am paying for your service it should work live.

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Responses

CCRobert

Official Employee

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455 Messages

2 years ago

Hello @ylures2 I am sorry to hear that you are missing out on your show. Do you have other devices that you can watch the show on just to see if the issue is related to the program or not?

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ylures2

New Poster

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6 Messages

@XfinityRobertA

I just got it on my tv from casting from my besktop computer. Teied live streaming from 2 difftv’s and had the same issue of getting the error. Not sure why it worked from my computer to the tv. Also I could have used my iphone and watched it from my phone to the tv

2 years ago

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XfinityThomasA

Official Employee

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2.3K Messages

@ylures2 - Those details help, thank you. For those 2 Tv's let's go ahead and Clear Locally Stored Data From Your X1 or Flex Streaming TV Box, then test it out once more. Please let me know if that does the trick! (These steps clear data and information only related to the third-party apps you use on your X1 or Flex streaming TV Box.)

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2 years ago

0

Xfinity App

ylures2

Error codes

CCRobert

ylures2

XfinityThomasA

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