Endless 'Please Log in' loop

Question

Every time I try to log in to my account, it takes me back to the login screen. For months now the app has been slowing down, not loading etc. I uninstalled it just for it to log me out and now, despite me using two different phones I am stuck in an endless loop of putting in my login, verification, right back to the login screen. I've used wifi, phone data and two phones and it keeps happening. What am I supposed to do, exactly?

rachelled211 · Answer

I have this issue right now. I uninstalled and install the app numerous times, and even restart my phone and tablet and it's not resolving. Can someone please look into this asap?

User5413 · Answer

I am having the same issue, I’ve cleared my safari browsing history/cache and reinstalled the app without any luck

always_confused · Answer

I am also having this problem, and I just got Xfinity today... I've used the Xfi app before on my grandparent's network, but I just got a wifi plan for my own apartment today and I can't even set it up. Very disheartening.

bottomfeeder01 · Answer

I'm having the same issue.  Looks like it's still a problem a week after you posted about it.  Possibly an oAuth problem.

Xfinity App

Cheshireswords

Endless "Please Log in" loop

Responses

rachelled211

User5413

always_confused

bottomfeeder01

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