Email on phone

I had been using my phone to access my email. This morning I got a message that there was a problem signing into my account and requested me to enter my password. I did this repeatedly and kept getting the message the sign in failed. I have tried turning my phone off, restarting it and changing my password, none of which helped.

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XfinityAldrik

Official Employee

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2.7K Messages

4 months ago

Thank you for reaching out to us @user_rfdonv! I check my email everyday and know just how important it is to regain access. Are you able to sign in to your email address through our site here?

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user_rfdonv

Visitor

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2 Messages

My issue was resolved when I met someone who was familiar with the problem and reconfigured some of my security sites. It was not resolved through this forum.

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4 months ago

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XfinityAldrik

Official Employee

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2.7K Messages

I’m glad to hear this issue was resolved @user_rfdonv! Are you able to share what changes were needed on those security sites?

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4 months ago

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Xfinity App

user_rfdonv

Email on phone

XfinityAldrik

user_rfdonv

XfinityAldrik

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