Enosbg Thank you for taking the time to reach out to us here on our Xfinity Forums. I'm sorry to hear that you are running into issues accessing your email. Can you please provide further details regarding what type of error you are getting, how you are attempting to access the email, and any troubleshooting you have already attempted?
I'm an ex customer who downloads Xfinity messages to external email apps. It's been working fine until this am. Suddenly there's an access denied or blacklilsted method. I've accessed webmail regularly since stopping my service without any problems. There are two email addresses involved-- [Edited: Personal Information]. Thanks for any help you can provide.
[Edited: Personal Information]
addresses verified and passwords correct. Webmail was available a couple of minutes ago on both accounts
Done all of the regular troubleshooting and verified addresses. Webmail access to the two accounts is still available and active as of a few minutes ago.
Enosbg Thank you for that information. Can you clarify what third party apps you are trying to access the email through? You mentioned you're able to access the accounts via webmail, do you get any errors there?
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
No errors on webmail. Apps are Gmail, Thundlerbird, Mailbird, and Edison Mail all used at different times and for different purposes, All have worked since I stopped my Xfinity service until this AM. All stopped working with basically the same denial or blacklisted messages
@Enosbg Thank you for clarifying that. Since you are getting blacklisted errors, you would want to use this link to report these issues to our Customer Security Assurance team for further assistance. Let me know if you have additional questions.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
XfinityBillie
Official Employee
•
3.8K Messages
9 hours ago
7
0