Visitor

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6 Messages

Thursday, October 2nd, 2025 8:56 PM

edit wifi settings in Xfinity app is NOT accessible

The new popup window for  "WiFi details" in the Xfinity app  fills up my smaller phone. I can see Share in the purple box at the bottom of the screen. I have since learned I use my finger to pull up that window and see "Edit WiFi settings >". However, I cannot click on it. Consequently, I cannot change my WiFi settings via the Xfinity app.  I created  case number [Edited: "Personal Information"] with Xfinity, but I haven't heard anything back. I understand they are trying to make it easier for a guest to access your wifi. That's great, select 2.4 or 5 Ghz, scan the QRcode and they are connected. But it's a MAJOR PROBLEM if I cannot change my WiFi setting via the Xfinity app. I don't want to have to sign into my Xfinity account to change my WiFi. THAT DEFEATS THE PURPOSE OF THE XFINITY APP!!  Xfinity programmers need to make the QRcode smaller or move the "Edit WiFi settings >"  above "Share"!

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Expert

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115.5K Messages

4 months ago

Concern moved here to the Xfinity App help section for assistance.

Visitor

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6 Messages

I'm still waiting to hear from Xfinity regarding this issue.

Visitor

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2 Messages

1 month ago

Have same issue on one of my phones

Visitor

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2 Messages

I just figured out I needed to change display size in settings to see it. Oh well 😁

Official Employee

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2.3K Messages

 

user_njhvq1, Thank you for letting us know what worked for you. We are always happy to help if you need us. Have a good one! 

 

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Visitor

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2 Messages

I still have this problem. fix the coding [Edited: "Language"]

(edited)

Visitor

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1 Message

@user_njhvq1​ 

Thanks for your input. I was frustrated by the same proplem. Changing the Screen Zoom as you said, I was finally able to see the "Edit WiFi Settings" option under the "Share" tab.

Visitor

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6 Messages

It doesn't work for everyone. The iPhone SE have two option under Display Zoom, default and larger text. When I change it to larger text, I can't even see the purple box. reducing the text size doesn't help either. Xfinity NEEDS to fix this!

Visitor

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6 Messages

3 hours ago

Not only have they NOT fixed that problem with the Xfinity app, NOW they have removed the ability to edit my wifi setting online. I had to call Xfinity to have THEM CHANGE my wifi settings. This is ridiculous!  The programmers came up with a pop up screen that is too large to access "Edit wifi settings" at the bottom of the screen for SOME PHONES and now they refuse to fix it.  PROVIDE YOUR CUSTOMERS A WAY TO CHANGE THEIR WIFI SETTINGS!!!

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