Visitor
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6 Messages
edit wifi settings in Xfinity app is NOT accessible
The new popup window for "WiFi details" in the Xfinity app fills up my smaller phone. I can see Share in the purple box at the bottom of the screen. I have since learned I use my finger to pull up that window and see "Edit WiFi settings >". However, I cannot click on it. Consequently, I cannot change my WiFi settings via the Xfinity app. I created case number [Edited: "Personal Information"] with Xfinity, but I haven't heard anything back. I understand they are trying to make it easier for a guest to access your wifi. That's great, select 2.4 or 5 Ghz, scan the QRcode and they are connected. But it's a MAJOR PROBLEM if I cannot change my WiFi setting via the Xfinity app. I don't want to have to sign into my Xfinity account to change my WiFi. THAT DEFEATS THE PURPOSE OF THE XFINITY APP!! Xfinity programmers need to make the QRcode smaller or move the "Edit WiFi settings >" above "Share"!
EG
Expert
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115.5K Messages
4 months ago
Concern moved here to the Xfinity App help section for assistance.
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user_njhvq1
Visitor
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2 Messages
1 month ago
Have same issue on one of my phones
6
user_094oyk
Visitor
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6 Messages
3 hours ago
Not only have they NOT fixed that problem with the Xfinity app, NOW they have removed the ability to edit my wifi setting online. I had to call Xfinity to have THEM CHANGE my wifi settings. This is ridiculous! The programmers came up with a pop up screen that is too large to access "Edit wifi settings" at the bottom of the screen for SOME PHONES and now they refuse to fix it. PROVIDE YOUR CUSTOMERS A WAY TO CHANGE THEIR WIFI SETTINGS!!!
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