3 Messages
DVR jumps to the beginning of the show despite being “fixed.”
DVR jumps to the beginning of the show despite being “fixed.” Per other threads, it is happening to others as well but those threads are now closed. I Have restarted phone, redownloaded app, everything is up to date! Help! Incredibly frustrating, especially since this is a known issue others have had. And every time I try and create this I get an error as well. If it ever lets me create this post I will post screen shot.
user_c279x7
3 Messages
4 months ago
It won’t allow me to add a screen shot. I stopped trying to add a tag. Every time I tried it would say something went wrong try again.
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XfinityAmira
Official Employee
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3.8K Messages
4 months ago
Hello @user_c279x7, thanks for reaching out on our Forums. We value your time and appreciate you being a customer with us. I definitely understand how the DVR jumping issue could be frustrating and an inconvenience. My team is here to help!
For troubleshooting purposes, is this happening on more than one device? When did this first start to occur on your end? Also, is this occurring on all DVR content or just certain shows?
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