New Poster
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10 Messages
Downtimes in Xfinity App resetting
The downtimes I have set for my kids devices keep resetting. I will set the downtime for each profile and the time will change from what I set it at. Each child has their own profile and it is happening on multiple devices Apple, laptops, desktops, Xbox, etc. Please help
XfinityMarcos
Official Employee
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2.4K Messages
3 years ago
Hello, @User_Denise97, thanks for reaching out to our forum and for using the awesome Xfinity app to take control of your network. I don't have any kids, but I can imagine how handy it is to be able to control your kid's devices like that and set those downtimes. Are you following these same instructions when you set your Downtimes? Also, are the schedules you're creating overlapping at all?
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