User_Denise97's profile

New Poster

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10 Messages

Sun, Jul 3, 2022 1:52 AM

Downtimes in Xfinity App resetting

The downtimes I have set for my kids devices keep resetting. I will set the downtime for each profile and the time will change from what I set it at. Each child has their own profile and it is happening on multiple devices Apple, laptops, desktops, Xbox, etc. Please help

Official Employee

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762 Messages

1 m ago

Hello, @User_Denise97, thanks for reaching out to our forum and for using the awesome Xfinity app to take control of your network. I don't have any kids, but I can imagine how handy it is to be able to control your kid's devices like that and set those downtimes. Are you following these same instructions when you set your Downtimes? Also, are the schedules you're creating overlapping at all? 

New Poster

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10 Messages

@XfinityMarcos​ Yes I am following those exact instructions. My schedules don’t overlap because since it’s summer their schedules are the same for all 7 days. Some days the scheduled times don’t reset but the majority of the days they are resetting. I have tried uninstalling the app and deleting their profiles and reloading them back in but that hasn’t helped. 

Official Employee

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409 Messages

Hmm, that's definitely strange! I'm not quite sure as for why they would be resetting so often like that! Is this happening after a 24-hour period? We may need to send you out some new equipment, as I've never heard of this type of issue before. 

 

Can you please send us a private message, including your full name, and your full address? You can do so, by clicking on the chat icon, in the top right-hand corner of your screen, and once you click on that icon, you should be able to search "Xfinity Support", which should then give you the ability to send us a message. Thank you in advance, and I look forward to speaking with you! 

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