Downtimes in Xfinity App resetting

@XfinityMarcos​ Yes I am following those exact instructions. My schedules don’t overlap because since it’s summer their schedules are the same for all 7 days. Some days the scheduled times don’t reset but the majority of the days they are resetting. I have tried uninstalling the app and deleting their profiles and reloading them back in but that hasn’t helped. 

Hmm, that's definitely strange! I'm not quite sure as for why they would be resetting so often like that! Is this happening after a 24-hour period? We may need to send you out some new equipment, as I've never heard of this type of issue before. 

Can you please send us a private message, including your full name, and your full address? You can do so, by clicking on the chat icon, in the top right-hand corner of your screen, and once you click on that icon, you should be able to search "Xfinity Support", which should then give you the ability to send us a message. Thank you in advance, and I look forward to speaking with you!