1 Message
Downtime without my permission
I have 2 devices that are going into downtime mode and I don’t use downtime so not sure why it going into that mode, sometimes I can wake it back up via the app but other times I have to wait until downtime is over. This is highly frustrating. How can I fix this. I have reached out to xfinity tech before with no luck, they weren’t able to find a solution.
XfinityVictor
Official Employee
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892 Messages
1 year ago
@user_0ec2bd Hello, are the devices that go into downtime assigned to specific users? Here is a link that may be helpful for what you are experiencing https://www.xfinity.com/support/articles/managing-devices-with-xfi-faqs.
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