VDreadstar's profile

Contributor

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48 Messages

Sunday, August 24th, 2025 1:11 AM

Closed

Disney+ App hangs during commercial breaks

Hey all,

Recently resubscribed to Disney+ and it works like well, [Edited: "Language"], via the Xfinity App. It tends to hang during the commercial breaks. Inevitably have to exit the App, restart and hope the commercial break completes. Anyone else have the same issue?

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Visitor

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2 Messages

2 months ago

Same problem here on a TCL TV with Google TV. The app really isn’t usable. 

I was excited because Disney was one of the few apps that allow 4k on the lower tiers.

Visitor

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2 Messages

2 months ago

Same problem here with a TCL QM7k with Google TV.

was excited because 4k is available on the lower tier subscription.

Visitor

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1 Message

2 months ago

Same problem with Disney+ and hulu

Official Employee

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3.4K Messages

 

user_g7ac1y Thank you for letting us know you are encountering freezing on your Disney + and Hulu apps. Since your issue is impacting both Disney+ and the Hulu app, it may be more connection-related. How are you using the apps, and have you done any troubleshooting already for the issue? 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark as Best Answer.tick

Visitor

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24 Messages

@user_g7ac1y​ the Xfinity box is the problem. Google Xfinity boxes compatible with Disney 

Visitor

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1 Message

2 months ago

Yes. All the time. Only Disney+

2 Messages

2 days ago

Came here to report the same problem. From what I read on Reddit, this actually seems to be a disney+ issue and has been ongoing for at least 3 years. It’s ridiculous having to reopen the app and then restart the same ads. 

Regular Visitor

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13 Messages

It's the Comcast box. Get a new one and the problem goes away.

Visitor

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1 Message

1 day ago

yes, been seeing this

Contributor

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48 Messages

1 day ago

One year anniversary of this thread and I am still seeing responses. Pretty crazy eh?

Expert

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120.4K Messages

1 hour ago

This thread has run its course. Topic now closed due to age.

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